Privacy Policy

Effective Date: 29/08/2024

Artifact AI Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

1.1. Personal Data We may collect and process the following types of personal data:

• Contact Information: Name, email address, telephone number, and job title.

• Account Information: Username, password, and other credentials required to access our services.

• Transaction Data: Details about payments made and received, and other details of services you have purchased from us.

• Technical Data: IP address, browser type, operating system, and other technical details when you access our website.

• Usage Data: Information about how you use our services, including your interactions with our software and website.

1.2. Special Categories of Data We do not intentionally collect special categories of personal data (e.g., health information, political opinions, etc.). If we do so inadvertently, we will ensure appropriate safeguards are in place.

2. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide and manage your account, and to deliver our eCommerce accounting automation services.

• Communication: To contact you regarding your account, services, or for customer support.

• Improvement: To analyse and improve our software, website, and services based on usage data.

• Compliance: To comply with legal obligations, such as financial regulations and GDPR.

• Marketing: To send you updates, promotions, and other information that may be of interest, with your consent.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between us and to provide you with our services.

• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, provided that these interests do not override your rights.

• Consent: We will request your consent before sending marketing communications or processing sensitive data.

  
  

4. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party service providers that assist us in delivering our services, such as payment processors and IT support.

• Legal Obligations: Authorities or other third parties if required by law, or to enforce our legal rights.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a new owner.

  
  

5. International Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or destruction.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

8. Your Rights

Under GDPR, you have the following rights:

• Access: Request access to your personal data.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal data.

• Restriction: Request restriction of processing under certain circumstances.

• Data Portability: Request transfer of your data to another service provider.

• Objection: Object to the processing of your personal data.

• Withdraw Consent: Withdraw your consent at any time, where consent is the basis for processing.

To exercise these rights, please contact us at support@artifactai.uk

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Effective Date" above.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Artifact AI Ltd

11. Google Workspace API's:

    Google Workspace APIs are not used to develop, improve, or train generalized/non-personalized AI and/or ML models.

support@artifactai.uk

12. Open Banking

    Artifact AI Ltd is an agent of Plaid Financial Ltd, an authorized payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 804718). Plaid provides you with regulated account information services through Artifact AI Ltd as its agent.